Dark macro textile waves with red silk, black velvet, gold embroidery, silver coins, and lapis beads.

Help & FAQ

Everything before you enquire.

Ordering, rental, sizing, shipping, and care — answered plainly, so the only thing left to do is send the dress you love and your event date.

Based inMelbourne
ShippingWorldwide
Ways to wearOrder · Rent · Bespoke

Start here

Clear answers, before the message.

Grouped by what people ask most. If your question is not here, the boutique will answer it personally — usually before you have to ask twice.

TopicsFour groups
Answered byThe boutique
Reply windowWithin a day
Lead time4–6 weeks ideal
Ordering & availabilityRental conciergeShipping & returnsSizing & care

Group 01

Ordering & availability

Can I order or rent?

Yes. Start with an enquiry so the boutique can confirm availability, sizing, event timing, and rental conditions before you commit.

Do you offer worldwide shipping?

The boutique profile states worldwide shipping. Shipping details should be confirmed per piece because traditional garments can vary in weight, care needs, and timing.

Are the founder photos used as product photos?

No. Human photos are used only for the founder story. Product and mission areas use dress, textile, atelier, and embroidery imagery.

Can I request a colour or style?

Yes. Send the colour story, occasion, and any reference piece you love so the boutique can guide you toward a suitable traditional look.

How far ahead should I enquire?

For Eid and wedding season, four to six weeks gives the most flexibility for sizing, alterations, sourcing, and shipping. Last-minute requests are still welcome and handled case by case.

Do you help with full styling and jewellery?

Yes. Each enquiry can include accessory, jewellery, and styling direction so the complete look is considered, not just the garment.

Group 02

Rental concierge

“Worn beautifully, returned simply — we handle the steaming, the styling, and the rest.”The Atelier
How does a rental actually work?

You choose a piece, send your measurements and event date, and we confirm fit and availability before anything is reserved. The dress arrives steamed and styled, with a care kit, garment bag, and prepaid return. You wear it, then send it back by the agreed date — we handle the cleaning.

Is there a deposit or bond?

Most rentals carry a refundable bond held against accidental damage beyond normal wear. It is returned in full once the piece comes back in the condition it left. The exact amount is confirmed per garment when we discuss your booking.

What if a coin or bead comes loose during the night?

These garments are made to be worn, and minor settling of coinwork or beading is expected. Light, normal wear is covered. Just let us know what happened on return so we can restore the piece properly — there is no charge for ordinary celebration.

Can I rent more than one look for a single celebration?

Yes. For weddings and multi-day events, we put together coordinated looks across the nikah, henna, and reception, with one handover and one return. Tell us the running order and we plan the changes around your timing.

Group 03

Shipping & returns

Based inMelbourne, Australia
ReachWorldwide shipping
Local pickupBy appointment — Melbourne CBD & surrounds
TrackingShared once it ships
Do you ship outside Australia?

Yes. We are based in Melbourne and ship worldwide. Because traditional garments vary in weight and embellishment, we confirm carrier, cost, and timing per piece so there are no surprises at checkout.

How long does delivery take?

Within Australia, most pieces arrive in a few business days once confirmed. International timing depends on the destination and the garment, so we quote a realistic window before you commit and share tracking once it ships.

Can I collect in person in Melbourne?

Local pickup and delivery are both available. Appointments are by arrangement around Melbourne CBD and surrounds, which also lets us check fit and styling in person before your event.

What is your returns position on purchased pieces?

Made-to-order and bespoke pieces are prepared specifically for you, so we confirm every detail — sizing, palette, timing — in writing before production. For ready pieces, raise any concern as soon as it arrives and we will work through it with you directly.

Group 04

Sizing & care

Fit fromYour measurements
SteamingNever direct iron
StorageFlat, away from light
How do I know my size will be right?

Fit comes first. We work from your measurements rather than a generic size chart, and we flag anything that needs adjusting before a piece is reserved or made. If you are unsure how to measure, we walk you through it.

Can a piece be altered to fit me?

Many pieces allow for adjustment, and bespoke commissions are made to your measurements from the start. We will tell you honestly what is possible on a given garment before you decide, so the drape and proportion stay true.

How should I care for embroidery, coins, and beadwork?

Hang the garment to release folds and steam gently from a distance — never iron directly over coins, beads, or mirrorwork. Dress with perfume and makeup already on, and store flat or on a padded hanger away from direct light and damp.

How far ahead should I enquire?

For Eid and wedding season, four to six weeks gives the most room for sizing, alterations, sourcing, and shipping. Last-minute requests are still welcome — we handle them case by case and tell you straight away what is achievable.

What to send

Four lines make an enquiry easy to answer.

The more of this you can share up front, the faster we can confirm fit, availability, and timing — and the less back-and-forth you need.

The piece

A dress from the collection or a single reference photo of a look you love.

The occasion

Your event date and city, plus whether it is Eid, a nikah, henna, or engagement.

Your measurements

Bust, waist, hips, and height. We will guide you if you are unsure how to take them.

Order or rent

Tell us if you want to own the piece, rent it, or commission something bespoke.

6+
Years dressing the diaspora
40+
Provinces of textile heritage
1200+
Garments styled & handed over
98%
Clients who return or refer

Still wondering?

Ask us directly. We answer like family.

If your question is not above, send it through. Every enquiry is read and answered by the boutique — no scripts, no pressure, just honest guidance on the right piece for your celebration.

Or email shekibaa82@gmail.com

Ready when you are

Let's dress your next celebration.

Send the piece you love, your event date, and whether you want to order, rent, or commission bespoke. We will guide the rest.

Enquire